Conversation
What Is a Conversation?
In Alden ONE, a Conversation refers to all the communications among utility stakeholders regarding common asset data, relevant processes/workflows, and other information necessary for a task or project to be completed, such as documents, notes, photos, invoices, and contracts.
A Conversation is an online workspace for utility project collaboration, centralizing all communication (notes, documents, photos, contracts) around specific assets or activities. Conversations are used to track progress, manage assignments, and ensure compliance for utility stakeholders like asset owners and attachers.
Conversations are a structured way to handle joint use that replaces emails and spreadsheets with an auditable, transparent, and automated process.
Conversations offer:
- A centralized hub that gathers related info (documents, photos, notes, contracts, billing) in one place.
- Workflow management that drives tasks through defined processes, showing status, assignments, and timelines.
- A collaboration tool that connects utility stakeholders (owners, engineers, attachers) for coordinated action.
- A data trail that creates a time-stamped audit log for compliance and inquiries, detailing who did what and when.
- Standardization that helps unify common utility processes, like attachment permitting.
Think of it as a project-specific location where every piece of joint use communication and actions related to a utility asset are logged, assigned, and tracked.
FAQ
All stakeholders with access to Alden ONE,* including electric utilities, communications and broadband providers, and their engineering and construction partners, can use Conversations to communicate. Data access is controlled by the asset owner.
*Basic users must request permission from authorized Alden ONE Pro clients to view their asset data.
Conversations benefit Alden ONE users by giving them a centralized, always‑updated workspace to collaborate, share documents, track statuses, and manage joint use activities. By replacing scattered emails and spreadsheets, Conversations improve clarity, reduce errors, streamline workflows, and create an auditable record that strengthens compliance.
Alden ONE Conversations help organizations maintain and prove compliance by capturing all communications, documents, and notes in one audit‑ready platform. This centralized record allows teams to quickly answer regulatory questions, verify decisions, track required actions, and ensure transparency across all stakeholders involved in utility joint use work.
