ePay in Alden ONE

Secure Payments Quickly.

 ePay embeds electronic payment collection directly into your Alden ONE Conversations at the exact workflow step where a payment is required.

Instant ePay invoicing. No email chain. No waiting on a check. 

ePay graphic
Already an Alden ONE Pro client?
Talk to Your Implementation Team
Not yet on Pro?
Contact Our Sales Team

How ePay Keeps Joint Use Work Moving Forward

ePay embeds payment steps directly inside Alden ONE Conversations. As soon as a payment is processed, the status is visible in the platform, and the Conversation can advance without waiting for a paper check or separate payment confirmation.

quick payment processing icon

Eliminate Costly Delays

With ePay, the payment step is embedded directly into the workflow and the status is visible in the platform, so an Alden ONE Conversation can advance as soon as payment is made without waiting for a paper check, or separate confirmation.

 

payment status icon

Everyone on the Same Page

ePay takes manual receipt chasing out of the equation by showing payment status directly in the Alden ONE Conversation, where the work is already being managed.
reporting invoice icon

Close the Books Faster

ePay generates an invoice for each billable item and aggregated remittance reporting, giving finance teams clearer records to reconcile payments.

See ePay in Action

ePay streamlines in-workflow payment for billable items, from permit application fees to field survey fees. Here’s a look at how ePay can fit into two common workflows.


Process Workflow Begins Payment Step Inserted Payment Collected Work Continues Approval Complete

pole icon

Permit to Attach

Attacher workflow

 An attacher submits an attachment permitting application (PTA). ePay  ePay generates the invoice and presents the application fee for payment at the configured point in the Conversation — before or after application review activities, depending on your process. The asset owner receives payment confirmation in the platform. The Conversation can advance to the next configured status. Permit processing continues as per the defined workflow, and can include additional e-payment steps, if desired.   Complete The application process can now move faster end-to-end without billing delays.

make ready icon

Make-Ready

Construction workflow

 An attaching partner company receives a make-ready cost assessment. ePay  After the customer accepts the make-ready costs through the existing Alden ONE approval process, ePay generates the invoice and presents the payment step in the Conversation.   Payment is made via ACH or credit card. Make-Ready Construction can move forward as per the defined workflow.  Complete Shortening the make-ready billing and payment process increases speed to market for service deployments.

Who It’s For

From Bottlenecks to Approvals

  • Reduce payment-related bottlenecks in your joint use processes
  • View billable item status (paid or unpaid) directly in the Conversation 
  • Standardize fee collection across attaching companies
  • Move approvals forward as soon as required payment is confirmed
Asset Owners / Joint Use Teams

From Waiting to Working

  • Move forward right away with quick, in-workflow electronic payments using Stripe
  • See transparent payment amounts with no surprise fees before submitting payment
  • Get a consistent experience every time
  • Pay the way that works for you, whether that’s by credit card or ACH
Attaching Companies

From Reconciling to Reported

Finance Teams

FAQ

Does ePay change our approval or attachment decisioning process?

No. Your existing approval and attachment decision-making processes stay in place. ePay changes how the required payment is collected by bringing the payment step into the Alden ONE Conversation. It does not change who approves the work or how approval decisions are made.

What payment methods can attachers use with ePay?
Attachers can use either ACH or credit card. You configure which options are available based on your policy.
Who decides how the transaction fee is handled?
The asset owner chooses whether to pass the fee through or absorb it. Either way, all fees are disclosed transparently before payment, and a receipt is provided to the payer.
How often do I receive payouts?
Payouts are aggregated and can be scheduled at 7, 15, or 30 days. Alternatively, you can set up a custom cadence aligned to your billing cycle and general ledger close dates.
Is my payment data secure in ePay?
Yes. Alden ONE stores only transaction reference numbers. Stripe’s PCI-compliant infrastructure handles all sensitive card and ACH data. Our client's payment information is never stored in Alden ONE.
Can we roll ePay out gradually?
Yes, and that's what we recommend. Most clients start with one or two high-volume workflow steps, such as attachment permitting applications or make-ready cost acceptance, and expand from there.

Done Chasing Payments?

Whether you're already on Alden ONE Pro or exploring what's possible, we're here to help.
Already an Alden ONE Pro client?
Talk to Your Implementation Team
Not yet on Pro?
Contact Our Sales Team